General terms and conditions for the sale and purchase of digital
currencies provided by MarketerIT s.r.o.,
Published by: MarketerIT
Released: 13.12.2024
Valid from: 16.12.2024
MarketerIT s.r.o. issues general terms and conditions (hereinafter referred to as “GTC”), which regulate the basic rules of the business relationship between the Company and the Customer in the sale and purchase of digital currencies through the portal https://www.bitcoinzmenaren.sk.
1. Basic provisions
1.1. MarketerIT s.r.o., ID No.: 50772619, registered office: Cez ohrady 738/33, Trenčín 91101, registered in the Commercial Register of the Commercial Court of Trenčín, Section: Sro, Insert No. 34490/R (hereinafter referred to as the Trader).
1.2. The General Terms and Conditions represent the terms and conditions for the provision and use of services on the https://www.bitcoinzmenaren.sk/ portal.
1.3. They regulate the relationship of the trader with the Customer who has expressed interest in the services provided by the trader on the portal https://www.bitcoinzmenaren.sk/ .
1.4. By completing the order form available on the portal https://www.bitcoinzmenaren.sk/ and confirming its submission, the Customer agrees to these General Terms and Conditions (hereinafter referred to as “GTC”), which are updated as necessary by the Merchant.
1.5. By agreeing and submitting the order form, a contractual relationship is established between the Merchant and the Customer, where the Customer undertakes to comply with all the obligations set out in the GTC.
1.6. If the Customer does not agree with any part of these GTC, the Customer shall not place the order.
2. Interpretation of terms
2.1. Price list – containing all contractual fees related to the use of services on the portal https://www.bitcoinzmenaren.sk/. It is a separate document published on https://www.bitcoinzmenaren.sk/
2.2. Carrier – a legal or natural person providing transport of letter consignments on the basis of a contractual relationship
2.3. Cryptocurrency – a digital currency that can be sold or purchased through the portal
2.4. Cryptocurrency address – an electronic wallet in the form of a QR code or a multi-digit code that is used to receive or dispense cryptocurrencies;
● it can be created directly in bidirectional machines
● or instructions for creating a wallet can also be found at www.bitcoinmat.sk :http://www.bitcoinmat.sk/…n-penazenku/
2.5. Transaction- means any transaction (purchase and/or sale of cryptocurrency), credit recharge, credit withdrawal and investment confirmation (through the selected investment package) and/or savings, unless otherwise stated in these GTC.
2.6. Customer – a natural or legal person who, by completing and submitting the order form, agrees to the GTC and uses the services provided through the portal
2.7. Contract – a business relationship between the Merchant and the Customer, which was established on the basis of filling in and sending the order form.
3. Caution about the risks associated with
Cryptocurrency
3.1. Cryptocurrencies are defined in these GTC as Bitcoin (BTC), Litecoin (LTC) and others.
3.2. The Customer acknowledges that the Merchant does not provide investment, tax or legal advice or process Transactions on behalf of the Customer.
3.3. The Customer acknowledges that the Merchant does not provide the Customer with any advice, guidance or recommendations regarding the suitability and or value of any cryptocurrencies.
3.4. All Deposit and Withdrawal Transactions are made at the Customer's direction and the Customer is solely responsible for determining whether any investment strategy involving Cryptocurrencies is consistent with the Customer's risk tolerance
3.5. The Customer acknowledges that:
3.5.1. Cryptocurrency is not legal tender, is not backed/issued by any government and account balances (cryptocurrency address) are not subject to deposit insurance
3.5.2. Legislative and regulatory changes and/or actions at national and international level may directly and/or indirectly affect the use, transfer, exchange and/or value of the Cryptocurrency.
3.5.3. Transactions in Cryptomena may be irreversible and therefore losses from fraudulent and/or accidental Transactions may be permanent.
3.5.4. Certain Transactions in the Cryptomena are only deemed to have occurred when they are recorded in the “Public Ledger”, which is not necessarily the date or time that the Customer enters the Transaction.
3.5.5. The value of a Cryptocurrency may be derived from the continued willingness of market participants to exchange FIAT Currency for Cryptocurrency, which may result in a potential permanent and complete loss of value of a particular Cryptocurrency in the event that the market for a particular Cryptocurrency ceases to exist.
3.5.6. There is no guarantee that a person who accepts a particular Cryptocurrency as payment today will continue to do so in the future.
3.5.7. The volatility and unpredictability of the price of the Cryptocurrency relative to the FIAT Currency may cause a significant loss in a short period of time.
3.5.8. The nature of Cryptocurrencies may lead to an increased risk of fraud and/or cyber-attack.
3.6. Cryptocurrencies are not legal currencies in the Slovak Republic, which means that they are not regulated by the legislation governing payment and exchange services (i.e. Act No.492/2009 Coll. on payment services and on amendment and supplementation of certain acts, as amended; Act No. 202/1995 Coll. No. 372/1990 Coll. on offences, as amended) and thus do not fall under the regulation and supervision of the National Bank of Slovakia.
3.7. The value and possibility of cryptocurrencies in the real world is based on the development of technology and trust in that technology. There is no central bank or other authority that regulates or corrects developments in order to protect the value of cryptocurrencies in a critical situation of a decline in their value.
3.8. Customer acknowledges that there are serious risks associated with the use of cryptocurrencies and any related networks. Customer agrees that it has read, understood and accepts the risks set out in this section. Customer also acknowledges that the list of risks may not be complete. Risks are also associated with Customer's activities and behaviors. Customer is responsible for educating itself about the potential risks associated with cryptocurrencies and all related networks, protocols, etc. In no event does Merchant make any warranties regarding the value of the Cryptocurrency or the security of the network(s).
3.9. The condition of using the services through the portal https://www.bitcoinzmenaren.sk/ is the understanding of the mechanism of purchase and the understanding of the principle of functioning of Cryptocurrencies as such. If the Client is not sure about his knowledge of the subject, he can ask general questions to the Trader or supplement the information from publicly available sources.
3.10. The prerequisite (condition) for buying and selling cryptocurrencies through the https://www.bitcoinzmenaren.sk/ portal is that the Customer is 18 years of age.
3.11. The Merchant allows, in accordance with Act No. 297/2008 on the protection against money laundering and terrorist financing, to execute Transactions without the need to complete the KYC of the maximum amount according to the applicable limits.
4. Contract documentation
4.1. In addition to the GTC, the Merchant issues a Price List, which contains prices for the services provided and for the actions related to the purchase, sale and exchange of cryptocurrency.
4.2. The Customer undertakes to always be duly informed, in addition to the GTC, of the Price List applicable to the specific service provided.
5. Services provided
5.1. Create an account on
5.2. The customer can register, as a condition of the provision of services, to the web interface. After registering in the web interface, the customer will be able to use the services automatically:
● Internal crypto wallet – setting up an internal crypto wallet – this is not a classic wallet ( wallet ) , but it is a wallet (wallet) with an address that records the balance in the specified crypto currency.
● Cash account – this is not a bank cash account, but is an account that records a balance in a specified currency.
5.2.1. Within the registration to the web interface, the Customer can perform operations:
● Crypto exchange office
● Cryptocurrency buying and selling and trade settlement
● Top up and withdraw credit to your account
● Savings
● Investments
5.3. Selling and buying cryptocurrencies through the portal
a. A cryptocurrency purchase is considered to be made and processed when all of the following operations have taken place:
● by filling in and submitting the order form by the Customer
● the identification made pursuant to Article 9 in these GTC
● by sending payment instructions for payment of the purchase price
● by depositing the relevant amount in EUR into the Merchant's bank account, depending on the type of transaction
● contacting the Customer by the Merchant and notifying the current exchange rate within 72 hours of receipt of the purchase price to the relevant bank account by sending an email message to the Customer's email specified in the order form
● the Customer's acceptance of the notified exchange rate within 15 minutes of the Merchant sending the rate
● by subsequent transfer of the agreed amount of cryptocurrency to the Customer's cryptocurrency address specified in the order form, the transaction is deemed to be completed
b. A cryptocurrency sale is considered completed and equipped when all of the following operations take place:
● by filling in and submitting the order form by the Customer
● the identification made pursuant to Article 9 in these GTC
● by sending payment instructions for depositing cryptocurrency
● by depositing the cryptocurrency into the Merchant's cryptocurrency address account
● contacting the Customer by the Merchant with notification of the current exchange rate within 72 hours of receipt of the purchase price to the Merchant's cryptocurrency address by sending an email message to the Customer's email specified in the order form
● by the Customer's acceptance of the notified exchange rate within 15 minutes of the email being sent by the Merchant
● by subsequent transfer of the relevant amount of money in EUR to the Customer's bank account specified in the order form, the transaction is deemed to be completed
5.4. Topping up and withdrawing credit
5.4.1. If the customer chooses to top up his/her account with credit, he/she will do so in the following way:
5.4.2. Once the payment is credited to the merchant's bank account, the amount is automatically credited to the customer's account in the form of a usable credit.
5.4.3. Recharging and withdrawing credit can also be done via the ATM of the BITCOINMAT contractual partner.
5.4.4. Withdrawal of credit via ATM must be notified in advance by completing the form in the “Overview” section
5.4.5. For instructions on how to make deposits and credit withdrawals via BITCOINMAT, please visit www.bitcoinzmenaren.sk in the instructions section.
5.5. Savings
5.5.1. In the buy/sell section, the customer can select a cryptocurrency and then use it for saving (Staking).
5.5.2. The addition of the selected cryptocurrency is considered to have been made if:
5.5.3. The cryptocurrency that the customer has deposited into the savings (Staking) cannot be sold or otherwise tampered with during the duration of the savings.
5.5.4. The customer can withdraw their cryptocurrency from the savings (Staking) at any time.
5.6. Investment Section
5.6.1. This section serves to facilitate shopping in a certain proportion. It is not a portfolio of investments over which the Trader has any care or control. It is not a traditional bank investment.
5.6.2. On the web interface in the registered section, the Customer has available preset packages from the Merchant, which can be purchased directly.
5.6.3. Customers can build their own package by clicking on the “New Investment Package” button.
5.6.4. Any newly added investment package must be approved by the Merchant.
5.6.5. The customer can purchase any investment package by entering the amount and confirming it by pressing the “Invest” button.
6. Rights, Obligations and Liabilities of the Trader
6.1. undertakes to carry out identification and verification according to the appropriate diligence in relation to the Customer pursuant to Act No. 297/2008 on the protection against the legalization of proceeds of crime and on the protection against the financing of terrorism, and reserves the right to request from the Customer the data referred to in the Customer Identification Article of these GTC.
6.2. The Trader undertakes to carry out the Customer's instructions with professional care.
6.3. It undertakes to process and collect personal data for the fulfilment of the stated purpose in accordance with Act No. 122/2013 Coll. on the protection of personal data, as amended, and is duly registered as a data controller with the Office for Personal Data Protection in the Slovak Republic
6.4. Undertakes to contact the Customer within 72 hours of receiving the amount of money in the bank account or the relevant amount of cryptocurrency at the Merchant's cryptocurrency address and to notify the Customer of the current exchange rate
6.5. It undertakes to send the relevant amount of cryptocurrency to the cryptocurrency address or the amount of money to the Customer's bank account immediately after the Customer agrees on the exchange rate
6.6. Not responsible for lost Transactions after they have been sent to the Customer
6.7. It is not responsible for any interruption or other degradation of the services provided through the web interface https://www.bitcoinzmenaren.sk/ due to unexpected events that occur, in particular war, strike, fire, flood, earthquake and other natural disasters and natural disasters; terrorist attacks; failure of telecommunications traffic, which are capable of affecting the functioning of the portal www.bitcoinzmenaren.sk
6.8. Not responsible for misuse of the password to the cryptocurrency address or misuse of the Customer's email address
6.9. It shall not be liable for damages and losses caused as a result of decisions of courts, police and other public authorities, nor for damages and losses incurred by the Customer as a result of changes in legislation
6.10. It is not responsible for the risks of cryptocurrencies, which it cannot control in any way
6.11. It does not guarantee the market price of the cryptocurrency in the future, as the price of cryptocurrencies is highly volatile
6.12. The Merchant is obliged to act towards the Customer with professional diligence and to enforce compliance with these GTC, which serve as one of the safety features of the Merchant's protection of the Customer against possible fraud.
6.13. Clause 6.5 shall not apply if the Trader suspects the Transaction and its eligibility. In such a case, the Trader is entitled to conduct an investigation and may postpone the posting of the Transaction for the time necessary to properly investigate and evaluate it.
6.14. The Merchant reserves the right to transfer the identification made by the Customer pursuant to clause 9 of these GTC in order to improve the quality of the services provided. The identification made by the Customer is transferred to the following companies held by the Merchant:
● SnowmanIT s.r.o. ID No. 09000500 with registered office Rybná 716/24, Praha
● SunnymanIT s.r.o. ID No. 55438539 with registered office Cez ohrady 738/33 911 05 Trenčín
7. Customer's rights, obligations and
responsibilities
7.1. The obligation to carefully consider whether its financial situation and ability to assess risk is appropriate to the nature of the purchase or sale of the cryptocurrency and to make the purchase or sale only after such careful consideration
7.2. The Customer agrees to a handling fee of 1 EUR for the execution of each Transaction.
7.3. At the same time, the Merchant fully acknowledges the above risks and the fact that the Merchant cannot influence these risks in any way and is therefore not responsible for them.
7.4. Acknowledges that he/she has been advised by the Trader of the dangers of cryptocurrency price fluctuations
7.5. Acknowledges that the current legal regulation of cryptocurrencies and cryptocurrency trading is only general and not entirely sufficient, and that this state of affairs, as well as the interpretation of the relevant applicable laws, may change in the future, and agrees to fully respect such changes, as well as the related changes to these GTCs
7.6. Consents to the collection, storage and processing of personal data contained in the Merchant's order form for the purpose of buying and selling cryptocurrencies
7.7. The Customer acknowledges that the provision of personal data is voluntary, however, if it is personal data required by the Merchant for the identification and verification of the Customer pursuant to Article 9 of these GTC, its provision to the Merchant is a condition for the execution of the Transaction.
7.8. undertakes to provide the Merchant with true information and data, in connection with the use of services and identification of prospective customers, also undertakes not to provide any false information in the execution of the transaction
7.9. In order to ensure the proper provision of services, the Customer is obliged to inform the Trader without undue delay about
7.10. Upon the Merchant's request, the Customer shall be obliged to prove and document the origin and source of the funds, as well as to notify the Merchant of all information and demonstrate the facts that the Merchant is obliged to investigate, including the purpose and nature of the relevant Transaction.
7.11. The authenticity and accuracy of the documents submitted. The trader shall act in confidence in the authenticity and truthfulness of the documents, papers and information submitted and shall not be obliged to accept them if it has reasonable doubts about them
7.12. undertakes to pay the purchase price in accordance with the payment instructions received, by wire transfer from the bank account in his name or by direct cash deposit to the Merchant's bank account in the case of cryptocurrency purchases via the portal.
7.13. Undertakes to send the appropriate amount of cryptocurrency from the Customer's cryptocurrency address to the Merchant's cryptocurrency address in the case of a cryptocurrency sale via the portal.
7.14. Clause 7.12 shall also apply mutatis mutandis if the Customer recharges his/her account.
7.15. undertakes to use only his own funds or cryptocurrency belonging exclusively to him, not to a third party, to execute the trade
7.16. undertakes to use only its bank account in the name of the Customer to execute the trade. In the event that the name of the bank account from which the funds will come for the purpose of the order to the Merchant's account does not match the Customer's details filled in the Customer's profile, the Customer acknowledges that the Merchant may refuse to execute the Transaction.
7.17. Acknowledges that payment of the purchase price in accordance with the received payment instructions by transfer from a third party's bank account in the case of a cryptocurrency purchase is not permissible
7.18. Acknowledges that the deposit of cryptocurrency owned by a third party and/or from a third party's cryptocurrency address in the event of a cryptocurrency sale is not permissible
8. Order cancellation and withdrawal from the contract via
the portal
8.1. The Merchant reserves the right to cancel the Customer's order without giving any reason until the time of the Transaction (purchase or sale of the cryptocurrency) is completed, which shall be notified to the Customer without undue delay by sending the cancellation of the order to the Customer's email address specified in the order. If the Customer has already transferred the purchase price to the bank account or cryptocurrency address of the Merchant, the Merchant shall send the purchase price, less transaction fees, back to the Customer's bank account or cryptocurrency address from which it was sent by the Customer, without undue delay.
8.2. The Trader reserves the right to cancel the Customer's order on the basis of a suspected violation of Act No. 297/2008 Coll. on protection against legalization of proceeds of crime and against financing of terrorism
8.3. The Merchant reserves the right to cancel the order if the exchange rate is not agreed within 15 minutes of the Merchant sending the email to the Customer and if the Customer fails to notify the Merchant to resend the email to agree the exchange rate
8.4. The Customer has the right to cancel a confirmed order without giving any reason, until the time of execution of the transaction, by sending the order cancellation to the e-mail address of the Merchant support@bitcoinzmenaren.sk. In the event that the purchase price has already been transferred to the bank account or cryptocurrency address of the Merchant by the Customer prior to cancellation of the order by the Customer, the Merchant shall send the purchase price, less Transaction fees, back to the bank account or cryptocurrency address of the Customer from which it was sent.
8.5. The Customer acknowledges that the Terms and Conditions are governed by the limits and Price List set out at www.bitcoinzmenaren.sk .
8.6. The Customer cannot withdraw from the Transaction, e.g. due to a significant drop in the price of the cryptocurrency that is the subject of the Transaction. The Customer can only enter an instruction for a new Transaction.
9. Customer identification and document submission
9.1. If the Customer decides to use the services of the Internet portal https://www.bitcoinzmenaren.sk/, he/she is obliged to provide the Merchant with the required information that is in accordance with the facts:
● Name and surname of natural person alt. Business name/name of legal person
● Birth number, date of birth alt. ID
● Permanent residence alt. registered office
● Valid email address
● Bank account in the form IBAN
● Cryptocurrency address (Customer's e-wallet account)
● Telephone contact
● Proof of identity
● Alternatively, other documents and data deemed necessary by the Merchant
9.2. The trader is an obliged person within the meaning of Section 5 of Act No. 297/2008 Coll. on protection against legalization of proceeds of crime and on protection against financing of terrorism, as amended, and reserves the right to identify the Customer – a prospective buyer or seller of cryptocurrencies pursuant to § 7 of the said Act, in the manner specified in § 8 of the said Act. For this purpose, the Trader reserves the right to request the following data from Customers (those interested in buying or selling cryptocurrencies):
● Name and surname of natural person alt. Business name/name of legal person
● Birth number, date of birth alt. ID
● Permanent residence alt. registered office
● Valid email address
● Bank account in the form IBAN
● Cryptocurrency address (Customer's e-wallet account)
● Telephone contact
● Proof of identity
● Alternatively, other documents and data deemed necessary by the Merchant
9.3. The Merchant also reserves the right to require the Customer to provide proof of ID or other identification, proof of the existence of a legal entity and a document proving the identification of a person authorized to act on behalf of the legal entity and other documents required under Act No. 297/2008 Coll. on the protection against the legalisation of proceeds from crime and on the protection against the financing of terrorism, as amended.
9.4. Identification of the Customer shall be carried out in accordance with Act No. 297/2008 Coll. and in accordance with the Merchant's internal directive, according to the Merchant's instructions, by mutual communication between the Merchant and the Customer after the
9.5. The Merchant shall refuse to execute a Transaction with the Customer if:
● the Customer refuses to be identified
● if the identification cannot be made for any other reason
● if it has doubts about the truthfulness of the information provided by the Customer
● if it has doubts about the authenticity of the documents submitted
9.6. Customers – those interested in services via the web address https://www.bitcoinzmenaren.sk/ shall use their real names and surnames alt when using the services provided by the operators. Business name/address and undertake to provide true information. In connection with the use of the services and the identification of prospective Customers, Customers undertake not to provide any false information when completing the transaction.
9.7. The trader is entitled to determine the scope of the required documents and information. Within the scope of its obligations arising from the legislation, the Trader is entitled to carry out repeated identification and control of the Customer for the fulfilment of its information obligation, to ascertain and process data about the Customer, to keep records of the data thus obtained, all in accordance with the contractual arrangements and applicable legislation.
9.8. The Merchant allows the purchase “without verification”, whereby the Customer has to make a verification, phone number, email and entering the First and Last Name in their profile. The account holder's name must match the bank account holder. In the event that the Customer chooses to use the “No Verification” option, the Customer may only execute trades according to the limits specified for Level 0, which are set out in the Pricing and Limits section of the https://www.bitcoinzmenaren.sk/ website. All trades in this mode must be made via a bank transaction and therefore by bank transfer only.
9.9. In case the Customer decides to use the services provided by the Merchant in the “without verification” mode, the Merchant will impose a “protection period” of 14 days from the day the Merchant received the payment for the first order to its bank account on the first order or on other orders to other than an external wallet with suspicious characters.
9.10. An order within the “protection period” will be processed by the Merchant, i.e. the purchase and/or sale will occur as instructed by the Customer, but will not be sent to the Customer's cryptocurrency address (in the case of cryptocurrency purchase or crypto to crypto exchange) and/or bank account (in the case of cryptocurrency sale)
9.11. In the event that the Customer has any order in “protection period” mode, no other order will be processed for the Customer until the “protection period” has expired. Clauses 6.5 and 6.4 of these GTC do not apply in this case.
9.12. Clause 9.9 does not apply if the first order does not exceed EUR 30.
9.13. If the trader processes the order within the protection period (provides the necessary information or documents), the protection period may be shortened. Otherwise, the protection period expires after 14 days. This does not apply if the trader discovers information or documents that prevent the expiry of the standstill period.
9.14. The protection period does not apply to orders placed on the internal wallet as defined in clause 5.2 of these GTC
9.15. The protection period does not apply if the customer only recharges his/her account and if it is a sales transaction.
9.16. The Merchant is obliged to maintain confidentiality of information concerning the Customer. The Trader may only communicate information concerning the Customer to persons other than the Customer if this is permitted by general law or if the Customer has given the Trader permission to do so.
9.17. The provision of Article 9.16 does not apply in the case of a request for the provision of personal information by an authorised public authority.
9.18. The trader as an obliged person according to Act No. 297/2008 Coll. on protection against legalization of proceeds of crime and on protection against financing of terrorism, as amended, are obliged under Section 19 to process and store all information about the Customer for the duration of the contractual relationship and for 5 years after the termination of the contractual relationship.
10. Web interface
10.1. Creating an account in the Web Interface is a prerequisite for managing and controlling the Customer's transactions. Access to the Web Interface is via the Merchant's website. The Web Interface can be used 24 hours a day, 7 days a week.
10.2. The web interface is used to check back all the transactions that have been made on the Customer's account. At the same time, the web interface allows the Customer to perform basic operations such as exchange of cryptocurrency, ordering or redeeming vouchers, exchange of cryptocurrency for the purpose of ATM withdrawals within the scope of services offered by the Merchant.
10.3. Basic technical minimum, which is a prerequisite for reliable operation of the Web interface
● Operating system: Microsoft Windows Vista and above, Mac OS, Linux.
● Web browser: Internet Explorer 10.0, Mozilla Firefox 3.7, Opera 31, Google Chrome 49, Safari 9.0.3.
● Basic resolution from 1024 × 768.
10.4. The Merchant has the right to change the graphic design and format of the Web interface and the Merchant's web pages through which the Customer has access to the Web interface without prior notice.
10.5. Customers using the Web Interface are obliged to protect their access data and to take all measures to ensure that this data is not accessible to third parties. In particular, these obligations include:
● Do not disclose access data (password, authorization email) to any third party in any way
● Do not store them on permanent storage media or leave them accessible to unauthorised persons
● Inform the Merchant without undue delay of any suspicion that access data may have been disclosed to unauthorized persons.
● Immediately report lost, stolen or misused access data
● Do not leave your computer or communication device while logged into the Web Interface
● Use only properly secured computers or communication devices
● Change the password whenever the Customer is asked to do so by the Merchant, for security reasons it is recommended to change the access data every 3 months.
11. Privacy Policy
11.1. The trader processes personal data in accordance with Act No. 122/2013 Coll. on the protection of personal data, as amended, and under the provisions of Regulation (EU) 2016/679 of the Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and is duly registered as a data controller with the Office for Personal Data Protection in the Slovak Republic.
11.2. The Customer consents to the collection, storage and processing of the personal data contained in the Merchant's order form for the purposes set out below. This consent is granted for all data contained in the said form:
● Name and surname of natural person alt. Business name/name of legal person
● Birth number, date of birth alt. ID
● Permanent residence alt. registered office
● Valid email address
● Bank account in the form IBAN
● Cryptocurrency address (customer's e-wallet account)
● Telephone contact
● Proof of identity
11.3. The customer is aware of his/her rights under Act No. 122/2013 Coll. on the protection of personal data, as amended, and the provisions of Regulation (EU) 2016/679 of the Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR)
11.4. All customer data provided in the form, as well as all data provided by the customer, including personal data, are collected and processed by the Merchant solely for the purpose of carrying out transactions in accordance with Act No. 297/2008 Coll. Act No. 122/2013 Coll. on the Protection against the Legalization of the Proceeds from Crime and on the Protection against the Financing of Terrorism, as amended and in accordance with Act No. 122/2013 Coll. on the Protection against the Legalization of the Proceeds from Crime and on the Protection against the Financing of Terrorism. on the protection of personal data, as amended, and in accordance with the provisions of Regulation (EU) 2016/679 of the Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR)
11.5. The trader declares that it will collect personal data for the fulfilment of the stated purpose and process it in accordance with the purpose for which it was collected. The Merchant's employees or other natural persons who process personal data on the basis of a contract with the Merchant and other persons are obliged to maintain confidentiality of personal data, even after termination of employment or work.
11.6. The provision of personal data is voluntary, however, if it is personal data required in the order form and the provision of data required for the identification of the customer within the meaning of Article 9 of these GTC, their provision to the Merchant is a condition for the execution of the transaction.
11.7. The Customer who has successfully made a purchase or sale of cryptocurrency through https://www.bitcoinzmenaren.sk/ agrees that the Merchant is entitled to send him/her any mail messages, in particular information about news and opportunities offered by the Merchant.
11.8. The Customer, who has successfully made his identification with the Merchant, agrees that his personal data will be transferred to the companies as specified in point 6.14. of these GTC.
12. Delivery and communication
12.1. Delivery of Shipments shall be made by the Merchant either to the Customer's permanent address, via a registered email address or telephone number. If the Customer and the Merchant agree on a different method of communication, then delivery of Shipments shall be made by that agreed method (e.g. data mailbox).
12.2. The customer can raise questions via the customer phone line, via chat or via the ticketing system. All communication options are listed on the Merchant's website.
12.3. Shipments sent by post, addressed to the Merchant, must be delivered to the address of the Merchant's registered office, unless the Merchant notifies the Customer otherwise.
12.4. Shipments sent by electronic mail shall be deemed to have been received when the relevant system used to transmit the shipment confirms its successful transmission.
13. Complaints Procedure
13.1. Complaints are handled according to the valid Complaints Regulations of the Trader
13.2. The text of the Complaints Procedure as amended is published on the Merchant's website
14. Application of applicable law
14.1. The Merchant is entitled to change the content of the GTC as a result of changes in legislation or circumstances affecting its activities. If the Customer does not agree with the change of the GTC, he has the right to withdraw from the contract.
14.2. Withdrawal from the contract does not have to be justified in this case, but must be made in writing and delivered in accordance with the provisions of the article Delivery of parcels and mutual communication.
14.3. The GTC of the website as well as any changes thereto are subject to the legal norms of the Slovak Republic. The GTC shall be governed by and construed in accordance with the laws of the Slovak Republic.
14.4. Any dispute that arises between the Customer and the Merchant, the disputing parties will try to resolve amicably, otherwise all disputes arising are subject to the jurisdiction of the competent courts of the Slovak Republic.
14.5. The supervisory authority is the Slovak Trade Inspection Authority: SOI Inspectorate for Trenčín Region, Hurbanova 59, 911 01 Trenčín, tel. 032/6400 109, http://www.soi.sk
14.6. Another form of dispute resolution is the ODR platform: https://webgate.ec.europa.eu/…in/index.cfm?…